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PC Clinic

PC Clinic – your computer questions answered…

Ask us any questions you might have faults, maintenance, upgrades and optimising your laptops and desktops.

Feel free to add your queries so we can keep this section as useful as possible.

17 Comments

  1. Tanita

    Hello,

    I have a 3 year old HP laptop, hardly been used. It won’t turn on at all. I thought it was the power cable, but its light is on.

    Is there anything I can do?

    Reply
    • Roy

      Hi Tanita
      Thank you for your inquiry. It sounds possible that the Hard Drive may have a problem and isn’t reading the operating system. I would suggest bringing the laptop into the shop on Crouch Street for us to look at. The diagnostics process should take approx 4 days.
      We look forward to seeing you.

      Reply
  2. Holly

    Hello
    I wonder if you could give me some advice.
    i have a dell laptop and everytime I turn on the computer it says configuring updates step 3 of 3.
    but it gets stuck on that screen, it never finishes it restarts itself but then just shows it again, its a continuous loop. Ive tried safe mode and restoring it back to another date (it wont let me restore back to any other dates.)
    Thankyou

    Reply
    • Roy

      Hi Holly

      It sounds like your windows update is broken, if you can run system restore that would be the easiest option. If not it will need to come into the workshop.

      Hope this helps

      Roy

      Reply
  3. Gerald O'Brien

    Hi,
    My Dell Iinspiron 1525 running Windows Vista home Basic sometimes reports that a program “is not responding ” and the screen goes milky white but transparent. After about thirty seconds the program resumes but a couple of times it has frozen. When I’ve restarted it has gone to check disc for the C drive, sorts out a few orphan files and restarts? Any advice welcome
    Best regards
    gerald

    Reply
    • Roy

      Ideally we would like to see a screen shot of the error, however based on the fact that the system is running checkdisk it could be an early indicator of a failing hard drive.

      Hope this helps, please come back if you have further questions.

      Roy

      Reply
  4. anne

    Hi My Dell inspiron 1764 laptop which is about 2 years old is playing up in that when im using it the screen suddenly goes white, If I close the lid and open it again the password screen comes up and when I log on the screen contents are displayed again,would yo know what is causing this and if so how much would it cost to repair? Thanks very much…………….anne

    Reply
    • Roy

      Hi Anne
      Sounds like it could be a video cable and a possible problem with the Hibernation function.

      Drop it into the shop for further testing.

      Thanks
      Roy

      Reply
  5. Satish

    Hi Roy,
    My daughter’s laptop will not switch’On’. Power supply OK. With the power supply connected, amber light on side of the laptop which turns to white. But laptop will not switch ‘on’. I believe coffee was spilt on it.

    Reply
    • Roy

      I believe you have know brought the laptop in the workshop.

      Reply
  6. claire phillips

    Hello
    I wonder if you could give me some advice ..My daughters laptop made a crackling sound and then what looked like smoke came out of the side .We quickly turned it off and have not turned it back on since ….

    Many thanks Claire Phillips

    Reply
    • Roy

      Hi Sorry for delay in reply. Has something been spilt on laptop? it sounds like a job for the workshop, drop it in and we can take a look.

      Roy

      Reply
  7. Roy

    We have had a few people phone up informing us they have had a call from Microsoft and wanting to login to their computers and asking for money. This is a SCAM, under no circumstances must you let them login. if you are uncertain ask them to call back and call us first.

    Reply
  8. ben young

    my DVD drive has started to stop reading some of my DVD games. i have used a cotton bud to lightly clean the lens. the disks are clean and work on other laptops. after the disk is put in the drive and closed, after a (long) while it just pops back open saying please put a disk in the drive.

    any help would be great

    thanks

    Reply
    • Roy

      Hi Ben thanks for your question. you can try a good lens cleaner yu can buy these from Rayleigh HiFi in town or any good electrical store. You should run this though the drive approx 3 times. If this does not fix the drive bring it into the workshop, we have a box of used drives that may fit. Hope this helps Roy

      Reply
  9. Bigbird

    I am unable to access the Internet by wireless.

    Reply
    • Roy

      Hi Thanks for you question, hopefully others will benefit from this resource. First thing to check is the router, are all the lights on, if you are unsure switch off wait 10 secs and turn on. Next check that you have not disabled the wireless feature on your laptop, sometime there is a switch on others there the function keys can turn this off. Hope this helps.

      Reply

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